Our Promise
The Bright Sparks Warranty
Last updated: April 2026
Every job we do carries a 12-month workmanship warranty. If something we did isn't right, we come back and put it right, no charge. Plain English, written down, not buried in fine print.
This page explains what's covered, what isn't, how the supply-and-fit position differs from a fit-only job, and what happens in the unlikely event Bright Sparks of York is no longer trading. Full terms sit at the foot of every estimate we issue.
Two simple positions
It depends on who supplied the materials. Both positions carry the same 12-month workmanship cover; what differs is whether the materials themselves sit inside our cover.
Supply-and-fit
We sourced the materials and fitted them.
Covered: our workmanship for 12 months, plus the manufacturer's own warranty on the materials. We administer any manufacturer claim on your behalf.
Fit-only
You supplied the materials and we fitted them.
Covered: our workmanship for 12 months. The materials themselves are between you and your supplier. We can't verify their provenance, batch, or condition on arrival, so we can't stand behind them.
What our workmanship cover means
If a fault arises within 12 months of completion and it comes down to how we did the work, we'll come back and fix it at no charge. That includes:
✓ Defects in how we carried out the work
✓ Errors in our test results or certificate
✓ Anything that breaches BS 7671 or NICEIC scheme rules and is attributable to our work
Keeping the warranty intact
Electrical installations are commonly worked on by other trades after the original electrician has handed over: another electrician, a builder, a kitchen fitter, a DIY weekend. Our warranty is conditional on the installation we certified being left as we left it.
Specifically, the warranty is void if any of the following has happened after we completed the work:
(a) The consumer unit has been opened, modified, or tampered with by anyone other than Bright Sparks. That includes changing or replacing protective devices (RCBOs, MCBs, RCDs, SPDs, isolators), removing or relabelling circuits, or any work inside the consumer unit enclosure.
(b) Installed accessories have been misused, damaged, or used outside their design parameters. That includes physical impact, overloading, or operating equipment in conditions it wasn't specified for.
(c) The circuits we certified have been amended or added to by anyone other than Bright Sparks. Extensions, additional outlets, modifications to terminations, replacement of cabling, or any reconfiguration of the certified installation.
If you want work done on a circuit we installed and you'd like to keep the warranty intact, please contact us first. We'd rather have the conversation than have you find out the cover lapsed when you needed it.
What else isn't covered
Beyond third-party modifications, the warranty doesn't cover:
✗ External events: lightning strikes beyond SPD design, flood, rodent damage, vandalism, fire originating outside our installation
✗ Wear and tear of consumables: lamps, batteries beyond their own manufacturer warranty
✗ Pre-existing wiring or equipment outside the scope of our work
✗ Damage caused by overloading the system beyond its design capacity
✗ Fit-only jobs: any failure of the customer-supplied material itself
How to make a claim
If something we did isn't right, we genuinely want to know. The faster we hear, the faster we can fix it. Here's how it works:
1. Tell us. Email hello@brightsparks-york.com or phone 01904 530 735. A short description, the address, what's not working, and when you noticed it.
2. We acknowledge within 2 working days. No leaving you on read.
3. We attend and diagnose. Free of charge if it's covered.
4. We aim to resolve within 7 days. Repair, replace, or where appropriate refund or credit.
5. Written closure. Confirmation of what we did, plus an updated certificate where one applies.
If a manufacturer claim is needed on a part we supplied, we administer it on your behalf. That may extend the resolution window, and we'll keep you informed throughout.
We won't fight a fair claim. The whole point of being honest about what's covered up front is so neither of us has anything to argue about later.
The NICEIC safety net
One more layer of protection sits behind us, and it's why our NICEIC accreditation matters.
The NICEIC Platinum Promise is a consumer protection scheme that backs every NICEIC registered contractor. It isn't a workmanship guarantee from us. While we're trading, our 12-month warranty above is what you rely on. The Platinum Promise is the safety net that activates only if Bright Sparks of York were to cease trading.
If that ever happened, NICEIC would arrange for another registered contractor to put right any non-compliant work we'd certified, at no extra cost to you, up to £25,000 per claim, for six years from the date the work was done. Domestic UK only.
That kind of protection isn't something a paid-directory listing can match. Choosing an NICEIC accredited contractor means your protection doesn't depend on the contractor staying in business.
Full Platinum Promise terms are published by NICEIC: see niceic.com/platinum-promise.
Where to find the full terms
The complete seventeen-clause terms and conditions sit at the foot of every written estimate we issue. They include the warranty position above plus the wider commercial terms (payment, asbestos, scope changes, retention of title, and so on). The estimate you accept is the operative contract for the job.
If you want a copy of the standard terms in advance of receiving an estimate, just ask: email hello@brightsparks-york.com and we'll send one across. Our website Terms and Conditions, which govern use of brightsparks-york.com itself, are here.
Questions about the warranty?
Or anything else? Drop us a line. No automated phone tree, no sales pitch.