Straight Answers
Frequently Asked Questions
I get asked the same questions a lot — so I've written proper answers to all of them. No waffle, no jargon.
Popular Questions
What people ask most
EICRs — What They Are(8 questions)
What is an EICR — and do I actually need one?
An EICR — Electrical Installation Condition Report — is a formal inspection of the fixed electrical installation in a property. That means the wiring, consumer unit (fuse board), sockets, light fittings, switches, and any other permanent electrical components. It doesn't cover portable appliances like kettles or TVs — that's a PAT test.
The inspection tests each circuit individually against the current wiring regulations (BS 7671) and identifies anything that's unsafe, potentially unsafe, or worth improving.
Most homeowners don't need to think about this until something prompts it — a house purchase, a landlord legal requirement, an insurance renewal, or a concern about the age of the wiring. If you're not sure whether you need one, call me. I'd rather tell you honestly that you can wait than book a job you don't need. See the full EICR guide for more detail.
What does an EICR involve — what will you actually do?
I'll arrive, look at the consumer unit and the property layout, then work through each circuit methodically. For each circuit I'll carry out visual inspection and physical testing — checking insulation resistance, earth continuity, polarity, and the operation of protective devices.
At the end I'll sit with you and run through what I found. I'll explain anything in plain English — what it means, how serious it is, and what (if anything) needs doing. You'll get the written report the same day. You're never left with a list of technical findings and no explanation.
How long does an EICR take?
It depends on the number of circuits and the age and condition of the installation. A straightforward 8-circuit property typically takes 2–3 hours. A 14-circuit property with older wiring might take 4–5 hours.
I don't rush EICRs. The point of the inspection is to actually find problems. An EICR that takes 45 minutes on a large property hasn't been done properly.
Do I need to be in while you do the EICR?
I need access to the whole property — all rooms, the consumer unit, and any outbuildings with electrics. For landlords: I work with a lot of letting agents and can coordinate directly with tenants to arrange access. You don't need to be there yourself.
Will my power be off during the EICR?
Yes, for periods during the testing. Each circuit needs to be isolated individually. In a typical property, individual circuits go off in turn — the total time without power on any given circuit is usually 20–40 minutes. I'll always talk you through this before I start so you can plan around it.
What happens if the EICR finds problems?
Every problem found is given a code — C1, C2, C3, or FI — which tells you how serious it is. I'll explain each one in plain English before I leave: what it means, what needs doing, and roughly what it would cost to fix. You're never handed a report and left to figure it out.
For C1 and C2 items I can usually carry out remedial work on the same visit or return promptly, and I'll give you a clear written estimate before I do anything extra.
What's the difference between a satisfactory and unsatisfactory EICR?
A satisfactory report means the installation is safe to use as it stands. An unsatisfactory report means C1 or C2 items were found that need remedial work.
An unsatisfactory report isn't a disaster — it's information, and it's fixable. For landlords, you have 28 days to carry out the remedial work. I'll tell you exactly what needs doing and what it'll cost before you commit to anything.
How often should I have an EICR?
For rental properties, the legal requirement is every 5 years (or on change of tenancy). For owner-occupied homes, the recommendation is every 10 years — or whenever there's a change of use, major renovation, or you're buying the property. For commercial premises, every 5 years is standard.
EICR Codes Explained(5 questions)
My EICR has a C1 — what does that mean for me?
A C1 means danger is present right now — an immediate risk of injury. This is the most serious code. Common examples: live parts accessible without tools, no earthing on a metallic installation, or active arcing at a connection point.
A C1 makes the report unsatisfactory and needs dealing with immediately. I won't leave a property with an active C1 without explaining exactly what it is and what needs doing. In most cases I can fix it on the same visit.
My EICR has a C2 — how serious is it?
A C2 means something needs fixing — but it doesn't mean your home is dangerous right now. It means a condition exists that could become dangerous if left unaddressed. Common examples: missing RCD protection on circuits that require it, no earthing, overloaded cables, or damaged insulation.
A C2 makes the report unsatisfactory. For landlords, you have 28 days to carry out the remedial work. I'll explain exactly what needs doing and give you a clear written estimate before I start anything — you're in control of what happens next.
My EICR has C3s — do I have to fix them?
No. C3 — "Improvement recommended" — means something doesn't meet current best practice but isn't dangerous right now. C3 items don't make the report unsatisfactory and there's no legal requirement to act on them. You won't be fined or penalised for having them.
That said, C3 items are worth keeping in mind. If you're already having electrical work done, it often makes sense to address them at the same time. And C3 items from a previous report can be upgraded to C2 in a future inspection if the condition worsens.
What does FI mean on an EICR?
FI — "Further Investigation required" — means I found something I can't fully assess without additional work. It could be a concealed cable, a section of wiring I couldn't access, or something that needs more detailed testing. FI items need to be investigated and resolved before the report can be issued as satisfactory. I'll explain what's involved before you commit to anything.
My EICR is unsatisfactory. Do I have to use the same electrician to fix it?
No. You're under no obligation to use me for remedial work after an EICR, whether I did the inspection or not. If you've had an unsatisfactory report from another electrician and want a second opinion on the remedial quote before committing, that's a completely reasonable thing to ask for — and something I can help with.
EICR Pricing(5 questions)
How much does an EICR cost?
I price EICRs by circuit count, not by number of bedrooms. My base price is £180+VAT for up to 6 circuits, then £15+VAT for each additional circuit above 6.
So a straightforward flat with 8 circuits would be £210+VAT. A larger house with 14 circuits would be £270+VAT. I'll always confirm the circuit count and give you an exact price before I start.
Why do you price by circuits rather than bedrooms?
Because bedrooms don't determine how long an EICR takes — circuits do. Each circuit needs to be individually tested. A 2-bed flat might have 14 circuits. A 3-bed house with a simple layout might have 8.
Pricing by circuit also removes a perverse incentive: if an electrician charges a flat rate regardless of circuit count, they're financially better off testing fewer. I've written more about this in my blog post on EICR pricing.
How do I find out how many circuits my property has?
The easiest way is to count the switches in your consumer unit (fuse board). Each switch — whether it's an MCB, RCBO, or old-style fuse — represents one circuit. If you can't easily access the consumer unit or aren't sure, give me a call and I can usually give you a good estimate from the property description alone.
Are there any extra costs on top of the EICR price?
No. The EICR price I quote covers the full inspection and the written report. There's nothing extra for the paperwork, the certificate, or the report being sent to you or your letting agent.
If remedial work is needed, that's priced separately — but I'll always give you a clear written estimate before I start it. You're never committed to remedial work just because I did the EICR.
Can I get a cheaper EICR elsewhere? What should I watch out for?
You can, yes. But a very cheap EICR — particularly a flat-rate "from £79" or "from £99" price — almost always means one of three things: the testing is being rushed, not all circuits are being tested, or limitations are being raised to avoid doing the difficult bits. A limitation on an EICR report means something wasn't tested. It protects the electrician, not you.
Landlord Obligations(7 questions)
Are landlords legally required to have an EICR?
Yes. Since July 2020, all private landlords in England must have a valid EICR for every tenanted property, with a maximum interval of 5 years — or on change of tenancy if the existing EICR is more than 5 years old.
A copy must be provided to existing tenants within 28 days of the inspection, to new tenants before they move in, and to the local authority within 7 days if requested. If you've only recently found out about this requirement, you're not alone — many landlords did. The priority is getting compliant, not worrying about the past.
What's the fine for not having a valid EICR?
Up to £40,000 per property, per breach — as of November 2025, applicable to incidents from May 2026. The fine applies per property, so landlords with multiple non-compliant properties face multiple penalties. Local authorities have become increasingly active in enforcement. It's not a theoretical risk.
My rental property EICR came back unsatisfactory. What do I do?
First — this isn't a disaster. An unsatisfactory report means issues were found, and they're fixable. It's better to know than not to know.
Practically: you have 28 days from the date of the report to carry out remedial work and get written confirmation it's been completed. Send a copy of the unsatisfactory report and the completion certificate to your tenant within 28 days, and to the local authority within 7 days if they ask. I can usually carry out remedial work promptly and will give you a clear written estimate before starting anything.
Can my tenant refuse access for an EICR?
A tenant can refuse, but landlords aren't considered non-compliant if they can demonstrate all reasonable steps were taken. You should give proper written notice, make at least two attempts, and keep records of both. In practice this is rare — most tenants are cooperative once they understand it's a routine safety check. I'm happy to contact tenants directly to arrange access, which often makes it easier.
I manage an HMO — do I need a separate EICR for each flat?
HMOs are subject to EICR requirements under both the private rented sector regulations and HMO licensing conditions. For self-contained flats, each needs its own EICR. For a house converted into bedsits with shared facilities, the assessment scope depends on the configuration.
City of York Council sets the licence conditions for HMOs in York and may specify testing intervals shorter than 5 years. Get in touch and I'll advise on your specific property.
I manage several properties. Can you handle the scheduling?
Yes — and this is where working with one electrician you trust pays off. I keep records of EICR dates for all the landlords I work with, flag renewals when they're due, and coordinate directly with tenants. You don't need to chase it yourself.
Do you work with letting agents?
Yes. I work directly with letting agents across York — they send me the access details, I coordinate with the tenant, carry out the inspection, and send the report and certificate back to the agent. If you're an agent looking to add me to your approved contractor list, get in touch.
Buying or Selling a Property(7 questions)
Should I get an EICR before I buy a house?
Yes — and most conveyancers and mortgage lenders are increasingly expecting one. A homebuyer's survey will flag concerns about the general condition of a property, but surveyors aren't electricians. They can note that a fuse board looks old, but they can't test circuits or tell you whether the installation is actually safe.
Think of it like buying a used car. You'd want a mechanic to check it — not just a general visual inspection. An EICR gives you that specialist view before you commit.
I'm selling my house. Should I get an EICR first?
It's worth considering, particularly if the property is older. A satisfactory EICR is a sales asset — it removes a potential objection from buyers and their solicitors, and gives buyers confidence they're not inheriting an expensive problem. Think of it like a full service history on a car you're selling.
Getting it done before going to market also means if C2 items come back, you can fix them on your own timeline — not under pressure from a buyer threatening to renegotiate.
Do I need an EICR to sell my house?
There's no legal requirement to have an EICR to sell a private home. However, buyers' solicitors increasingly ask for one — particularly on older properties. If you don't have one, the buyer may commission their own, and any issues found can slow the sale or become a renegotiation point at a moment when you have little leverage.
Getting one done before going to market puts you in control of the information.
Do I need an EICR to remortgage?
Most remortgage lenders don't require one as standard. However, some — particularly those lending on older properties or properties that have been extended — may ask for one if a surveyor flags concerns. If your lender is asking for an electrical inspection, an EICR is what they want.
The house I'm buying has an old EICR. Is it still valid?
Technically, an EICR is valid for 5 years. But validity and usefulness are different things. An EICR from 4 years ago doesn't reflect changes made since, and it was done by someone else whose standards you can't verify. I'd always recommend commissioning your own on a property you're buying — it's the only way to know what you're actually getting.
My surveyor flagged the wiring. How worried should I be?
Less worried than you might feel right now. A surveyor flagging wiring is routine — they're trained to note anything that needs specialist assessment, not to diagnose it. The survey note tells you something was observed. An EICR tells you what it actually means and what, if anything, needs doing.
In some cases it turns out to be minor. In others, it's a significant issue worth factoring into the purchase price. Either way, you're better off knowing before you exchange.
Who pays for the EICR when buying or selling?
For a pre-purchase inspection, the buyer commissions and pays. For a pre-sale inspection, the seller pays — but the benefit is theirs, because it removes friction and protects the asking price.
Practical Problems(7 questions)
Why are my lights flickering?
Occasional flicker from a single light is usually a failing bulb or a loose connection in the fitting — start by replacing the bulb. If it's multiple lights on the same circuit, or if the flicker comes with warmth at the switch or socket, that points to a wiring issue worth investigating. Not urgent today, but book it in.
Persistent LED flicker is often a dimmer compatibility issue — older dimmers don't work well with modern LED lamps. An LED-compatible dimmer usually fixes it.
Why does my RCD keep tripping?
An RCD trips when it detects current leaking somewhere it shouldn't. Start by unplugging everything on the affected circuit and resetting the RCD. If it holds, plug appliances back in one at a time — the one that trips it is faulty. If it trips immediately with nothing plugged in, there's a wiring fault that needs finding with test equipment.
A repeatedly tripping RCD isn't something to ignore or reset and hope for the best. It's telling you something. Call me and I'll diagnose it.
My socket feels warm. Should I be worried?
Yes — take it seriously. Some warmth from a heavily loaded socket is normal, but a socket that's persistently warm or hot to the touch, or that shows any discolouration, suggests a loose connection or overloading. Both are a fire risk over time.
Stop using that socket for anything high-draw today. Get it checked — it's usually a quick fix, but leaving it isn't worth the risk.
Can I add more sockets without a rewire?
In most cases, yes. Adding sockets to an existing ring main is routine work, provided the circuit has capacity and the wiring is in reasonable condition. No rewire needed.
The exception: if your wiring is rubber-insulated (pre-1970s), extending a degraded old cable isn't safe practice and a rewire becomes the right call. I'll assess honestly — I won't recommend a rewire if you don't need one.
Do I need an electrician to change a light fitting?
Not always — swapping like-for-like in an existing position isn't notifiable work, and a competent homeowner can do it safely. The key word is competent: you need to be confident isolating the circuit and identifying the correct wires.
Call an electrician if: the fitting is in a bathroom (zone rules apply), the wiring looks unusual when you take the old fitting down, or you want to change the circuit in any way — adding a dimmer, switching to recessed downlights, or changing the switch position. If in doubt, it's a cheap job to get done right.
Why does my circuit breaker keep tripping?
A circuit breaker trips when a circuit draws more current than it's rated for, or when there's a short circuit. Try reducing the load first — unplug high-draw appliances (heaters, washing machines) and see if it holds. If it trips immediately with nothing plugged in, there's likely a fault in the wiring or a connected appliance.
A breaker that trips repeatedly is telling you something real. Don't tape it up or replace it with a higher-rated one — that removes the protection that's trying to protect you.
How do I know if something is an emergency or can it wait?
Act now if you have: a burning smell or scorch marks near any socket, switch, or consumer unit; sparking or arcing; a complete loss of power; a breaker that trips immediately every time you reset it; or water near any electrical fitting. These are genuine emergencies — call me or, if there's any risk to life, call 999 first.
Can usually wait a few days: a single tripping circuit with an obvious cause, one faulty socket, a flickering light, a non-critical fault with no heat or smell. Get in touch and I'll help you assess it if you're not sure.
Consumer Units & Fuse Boards(5 questions)
What's the difference between a consumer unit and a fuse board?
They're the same thing — the box on the wall where your electricity supply comes in and gets distributed to the circuits in your property. "Fuse board" is the older term. The difference is what's inside: old fuse boards have rewirable fuses that you replace by hand when they blow. Modern consumer units have MCBs, RCDs, and RCBOs — devices that trip and reset, and are significantly better at preventing electric shock and fire.
If you still have a rewirable fuse board, upgrading it is the single most impactful electrical safety improvement you can make to an older property.
How do I know if I need a new consumer unit?
You don't need to diagnose this yourself — an EICR will tell you definitively. But here are the signs that suggest it's worth getting checked sooner rather than later: you have a rewirable fuse board; there's no RCD protection; circuits trip frequently without obvious cause; the board looks discoloured, smells, or shows signs of overheating.
If you recognise any of these, don't wait for a problem to happen.
What is an RCBO and why does it matter?
An RCBO combines the functions of an RCD and an MCB in one device. In plain terms: each circuit gets its own independent protection. On older boards with a shared RCD, one fault on any circuit trips the RCD and takes out half the house — your fridge, your broadband, everything on that side. With RCBOs, only the faulty circuit goes off. Everything else stays on.
I fit RCBOs as standard on every consumer unit upgrade because it's genuinely better protection, not just a more expensive option.
How much does a consumer unit upgrade cost?
From £450+VAT for up to 6 circuits, then £50+VAT per additional circuit above 6. Every upgrade includes a Hager consumer unit, individual RCBOs on every circuit, integrated surge protection, full testing, an Electrical Installation Certificate, and Part P Building Control notification — there's nothing extra to arrange or pay for afterwards.
How long does a consumer unit upgrade take, and will I be without power?
Typically one day. The power will be off for most of it — usually 4–6 hours. I'll agree a start time with you in advance, get it done efficiently, and restore power before I leave. Most people plan it for a day they can be out, but it's not essential. You'll have a new electrical certificate on completion.
Rewiring(5 questions)
How do I know if my house actually needs rewiring?
Not every old house needs rewiring — but some do, and the only way to know for certain is an EICR. The signs that suggest it's worth getting one: rubber-insulated wiring (looks like fabric-covered cable), old round-pin sockets, a fuse board with rewirable fuses and no RCDs, circuits tripping without obvious cause, or wiring that looks brittle, cracked, or discoloured.
Properties built before 1970 often have wiring that's past its useful life even if it's technically still working. An EICR will tell you the truth about what you've actually got — and I'll give you an honest assessment of whether a full rewire is necessary or whether something more targeted is the right call.
How disruptive is a full rewire?
It's a significant job — I won't pretend otherwise. Floorboards get lifted, walls get chased, and dust happens. For a typical 3-bedroom house, it takes 3–5 days. I plan the work room by room so parts of the house remain usable throughout, and I make good with plaster at cable entry points before I leave.
Most people time a rewire to coincide with other renovation work — redecoration, new flooring — so the disruption is consolidated. If that's not possible, it's still manageable.
How much does a full rewire cost?
My guideline is approximately £1,800+VAT per bedroom — so a 3-bed house typically runs around £5,400+VAT. That includes a new Hager consumer unit with individual RCBOs and surge protection, all new cable throughout, new sockets, switches and light fittings, full testing, and certification. No extras, no surprises.
Every job gets a survey and a clear written estimate before I start. The figure doesn't change once work begins unless the scope genuinely changes — and you'd always be told first.
Do I need to move out?
Not necessarily. For smaller properties or partial rewires, staying in is usually fine. For a full rewire of a larger house, moving out for a few days makes the job faster and less stressful — but it's not a requirement. We'll discuss what makes sense for your property when I do the survey.
Will the rewire damage my plastering and decorating?
There will be some making good needed, yes — chasing walls and lifting floorboards leaves marks. I make the smallest possible access points and plaster over cable runs before I leave. Redecorating after a rewire is normal, and most people factor it into their planning. I'll give you a realistic picture of what to expect during the survey.
EV Chargers(5 questions)
Do I need a dedicated home charger, or can I just use a normal socket?
A standard 3-pin socket works — and if you only charge occasionally or have a plug-in hybrid with a small battery, it might be all you need. It charges at around 2.3kW (roughly 8–10 miles of range per hour), which is slow but adequate for low-mileage use.
If you charge regularly or overnight, a dedicated 7kW wallbox is the right answer. It's faster (around 30 miles of range per hour), it's on its own circuit designed for sustained load, and it's safer for long-term daily use. Most people who drive an EV as their main car find a standard socket frustrating within a few weeks.
How much does a home EV charger installation cost?
Installation labour starts from around £300+VAT for a straightforward run. The charger unit is additional — prices vary from around £300 to £600+ depending on brand and features. I handle the full DNO application to Northern Powergrid as part of every installation, so there's nothing extra to arrange.
Are you qualified to install EV chargers?
Yes. I hold the City & Guilds 2919 EV charging qualification and I'm an OZEV-approved installer. This matters practically: many charger manufacturers require installation by a qualified installer for the warranty to be valid. An unqualified installation can void the warranty and cause insurance complications.
Can I get a grant towards a home EV charger?
The OZEV grant for homeowners was closed to new applications in 2023. Grants are still available for landlords and flat owners in some circumstances — covering up to 75% of the cost (capped at £350 per socket). Schemes change, so check the current OZEV position or ask me when you enquire.
Do I need planning permission for a home EV charger?
In most cases, no — home EV chargers are typically permitted development. Listed buildings and some conservation areas may have restrictions. For the majority of standard residential properties, no planning involvement is needed and the installation can go ahead straightforwardly.
Smart Home & Doorbells(4 questions)
Can you install a video doorbell?
Yes. I install both battery-powered and wired video doorbells — Ring, Nest, Arlo, and other brands. Wired doorbells require either connecting to your existing doorbell wiring or running a new power supply. See the smart doorbell installation page for more detail.
Do you install smart lighting?
Yes — smart switches, smart dimmers, and systems like Lutron, Hue, and others that require rewiring or dedicated neutral wires. Many smart lighting systems require a neutral wire at the switch, which older properties often don't have. I can assess whether your existing wiring supports the system you have in mind.
Can you add extra sockets or USB outlets to a room?
Yes — adding sockets, USB-A/USB-C charging outlets, or updating existing socket positions is routine work. I'll assess whether the circuit feeding that area has sufficient capacity, advise on the most discreet cable route, and give you a clear price. Most socket additions are a half-day or less.
Can you install outdoor sockets or lighting?
Yes. Outdoor electrics — garden sockets, security lighting, shed or garage power, garden lighting circuits — are work I do regularly. Any outdoor installation needs to be appropriately weatherproof and on a circuit with RCD protection. Cable routes for outdoor work are worth discussing upfront, as they have the biggest impact on cost and how tidy the end result looks.
Commercial Work(4 questions)
Do you do commercial electrical work?
Yes — shops, offices, cafés, hospitality, small industrial units, and mixed-use premises. Commercial work I carry out regularly includes EICRs, consumer unit upgrades, additional circuits, LED lighting upgrades, three-phase supply work, PAT testing, and fault finding.
Can you work outside of normal trading hours?
Yes. For businesses that can't shut down during the day, I can arrange early morning starts, evenings, or weekend working. I'll always agree the working hours upfront and price accordingly.
What is a commercial EICR and how often do I need one?
A commercial EICR is the same process as a domestic one — a full inspection and test of the fixed electrical installation — but scoped to commercial premises. The standard recommended interval is every 5 years, though some lease agreements or insurance policies may specify more frequently.
Do you do PAT testing?
Yes. Portable Appliance Testing covers the electrical safety of portable equipment — computers, printers, kitchen appliances, power tools, and so on. There's no legal requirement for a specific PAT interval, but the Health & Safety at Work Act requires employers to maintain electrical equipment in a safe condition, and PAT testing is the standard way to demonstrate compliance.
How I Work(6 questions)
Will I get a surprise bill at the end?
No — and here's specifically why. Before I start any job, I give you a written estimate based on everything I can see. If something unexpected comes up once I'm into the work, I stop and tell you before doing anything that changes the price. You decide whether to proceed. You're never presented with a larger bill as a fait accompli.
In practice, my estimates rarely change. If I've assessed a job properly, I can price it properly. The only time the figure moves is if the scope genuinely changes — and you'll always hear about it from me first.
What's the difference between your estimate and a fixed quote?
A quote is a fixed price — which sounds reassuring, but to protect that fixed price, most tradespeople build in a contingency for unknowns. You end up paying for problems that might never materialise.
My estimates are a best guess based on what I can actually see at the time. Honest about what I know and what I don't. If I'm uncertain about something, I'll say so upfront — not hide it inside a higher number. The result is usually a lower figure than a quoted price, and a final bill that matches what I told you.
What if I'm not happy with the work?
Tell me. I'd rather know and fix it than have a customer who's quietly dissatisfied. If something isn't right, I'll come back and sort it — no argument, no charge. That's not a policy I've had to invoke often, but it's a genuine commitment, not a small-print clause.
Do you actually turn up when you say you will?
Yes. I'm a one-person operation — there's no scheduler, no call centre, and no one passing messages between you and the person doing the work. When we agree a time, that's me committing directly. If something genuinely unavoidable comes up, I'll contact you as soon as I know and we'll agree a new time that works.
How quickly can you come out?
For genuine emergencies — burning smell, sparking, total loss of power — I aim to respond the same day, often within a few hours. For non-urgent work, I'll give you an honest lead time when you get in touch. Currently that's typically 1–2 weeks. If you need someone sooner and I can't manage it, I'll say so honestly rather than string you along.
What areas do you cover?
I'm based in York and cover the city and surrounding villages — including Acomb, Haxby, Huntington, Clifton, Holgate, South Bank, Heworth, Strensall, Stamford Bridge, Bishopthorpe, Copmanthorpe, and many more within a sensible radius. See the full areas page.
Pricing & Payments(5 questions)
What will the job actually cost me — are there hidden extras?
No. The estimate I give you is the price. I don't add sundries at the end, I don't charge a call-out fee on top of an hourly rate, and I don't invoice for things we didn't discuss. The figure you agreed to at the start is the figure on the invoice — unless the scope genuinely changed, in which case you'll have been told and agreed to that before it happened.
Do I need to pay anything upfront?
For most standard jobs — EICRs, consumer unit upgrades, fault finding, smaller installations — payment is on completion. No money changes hands until the work is done and you're happy with it.
For larger jobs like full rewires or significant commercial work, I'll agree a stage payment structure upfront — a proportion at the start and the balance on completion. I'll always explain what that looks like before you commit.
What are your hourly and call-out rates?
My standard rate is £60+VAT per hour plus materials. For emergency call-outs after 8pm, it's £120+VAT for the first hour plus materials, then £100+VAT per hour thereafter. I'll always confirm the applicable rate before I start — there's no ambiguity about what you're agreeing to.
Do you charge VAT?
Yes, I'm VAT registered. All prices I give you are quoted excluding VAT — so when you see £180+VAT, the total you pay is £216. I always make this clear in estimates and invoices so there's no confusion between the figure we discussed and the amount on the bill.
How do I pay?
By BACS bank transfer. I'll send the invoice by email on completion of the job, with payment due within 14 days. I don't take card payments on site.
Qualifications & Accreditations(4 questions)
What does NICEIC Approved Contractor mean — and why does it matter to me?
NICEIC is the UK's largest and most rigorous electrical contractor certification body. Being NICEIC Approved means my technical competence has been independently assessed against the full BS 7671 wiring regulations standard and is verified every year. It's not self-declared.
What it means for you in practice: first, I can self-certify all notifiable electrical work (consumer unit replacements, new circuits, rewires) under Building Regulations Part P — you don't need to deal with Building Control separately, and I handle all the certification. Second, if anything were ever to go wrong, having used an NICEIC Approved Contractor matters for insurance purposes. Lower-tier schemes don't carry the same weight.
What is the YRLA and why does it matter?
The York Residential Landlords Association is a local organisation for York landlords. Being a YRLA Recognised Service Provider means I've been vetted by the association and am their recommended electrician for York's landlord community. For landlords looking for a York electrician they can trust, it's a meaningful local signal — not just a national certification. See the YRLA page for more.
Are your qualifications current?
Yes. I hold the 18th Edition (BS 7671:2018+A2:2024) wiring regulations, City & Guilds 2391 Inspection & Testing, City & Guilds 2919 EV charging installation, and City & Guilds 2360 Parts 1 and 2. My NICEIC registration is maintained through annual assessment. I'm also an OZEV-approved EV charger installer.
Do you carry public liability insurance?
Yes — full public liability insurance is in place. Details available on request.
Emergency Call-Outs(4 questions)
What counts as an electrical emergency?
If you're not sure whether something is an emergency, call me — I'd rather you ring and it turn out to be straightforward than not ring and it turn out to be serious.
Genuine emergencies: burning smell or scorch marks from a socket, switch, or consumer unit; sparking or arcing; total loss of power; a circuit that trips immediately every time you reset it; water ingress near any electrical fitting; exposed live wiring. For any immediate risk to life, call 999 first.
How quickly can you respond to an emergency?
For genuine emergencies I aim to respond the same day — often within a few hours, depending on where I am. I can't guarantee a specific response time, but I treat real emergencies as urgent and will always tell you honestly when I can get there.
What are your emergency call-out rates?
After 8pm: £120+VAT for the first hour plus materials, then £100+VAT per hour or part thereof. During normal working hours (8am–5pm), standard rates apply: £60+VAT per hour plus materials. I'll always confirm the rate before I start.
Should I turn off the mains if I suspect an electrical problem?
If you can smell burning, see scorch marks, or hear crackling from a socket or fitting — yes. Isolate the circuit at the consumer unit if you can do so safely, or turn off the mains. Don't open sockets or fittings to investigate yourself. Call me, or 999 if there's any risk to life.